All event tickets are non-refundable and non-transferrable.
Items won at the PTC annual auction are non refundable.
For our refund policy regarding community school and extended care, please reference the community school page.
First 30 Days
If you are dissatisfied at any time during the first 30 days after purchase, simply return all physical products we shipped to you, and ask for a full refund. You will get your money back. That’s a firm promise and commitment.
After 30 Days
If for some reason you are dissatisfied more than 30 days after purchasing using a multi-payment option (such as monthly or 3-pay), simply return all physical products we shipped to you, and ask for a refund of any part of the purchase price you have paid in the last 30 days. We will refund all or part of the purchase price.
In order to obtain a full or partial refund under this policy, physical products should be shipped at your expense to the address listed below, must include your purchase information (such as a copy of your receipt.) So that we can make a refund, the products should be in resalable condition. Returned physical products are subject to a re-stocking fee equivalent to 10 percent of the purchase price.
Email your refund requests to rgstreasurer@
Send your written refund requests by first class postal mail to:
Attn: Refunds Department
11733 SW Breyman Ave
Portland, Oregon 97219
To serve you and others better in the future, we request (but do not require) that you tell us why you want a refund. We want satisfied customers.
Please remember that asking for a refund but continuing to use products purchased from us is the same thing as stealing and may also violate applicable intellectual property rights law.
This refund policy was last updated on May 3, 2013.